General FAQ’s
What Is Sea Otter?
Sea Otter Australia is a multi-day Cycling Festival held in Batemans Bay and Mogo Trails on the NSW South Coast. The event is organised by Rocky Trail Entertainment, one of the country’s major private mountain bike event promoters.
In a nutshell, Sea Otter Australia is the Southern Hemisphere’s only edition of the iconic Sea Otter cycling festival, established in California’s Monterey over 30 years ago. With Girona in Spain, Sea Otter Europe, our Festival is one of just two licensed global events. Launched in Batemans Bay and Mogo Trails, NSW, it’s a multi-day celebration of all things bike, blending world-class racing across disciplines (enduro, XC, gravel, e-bikes and more) with an expansive expo featuring the latest bikes, gear, demos, and deals.
Kicking off with a two-day Sea Otter Summit, the event brings together leaders in trail tourism, the bike industry, and government to shape the future of cycling in Australia. Then the action shifts to the multi-day festival— packed with racing, riding, and family-friendly activities—set against the backdrop of the newly built Mogo Trails, 125 km of purpose-built trails on Yuin Country.
Sea Otter Australia is more than a festival—it’s a hub for connection, innovation, and the growth of cycling culture in Australia.
When Is It On?
Sea Otter Australia kicks off with the 2 day Summit followed by the Main Festival & Expo on 23-25 October.
Where is Sea Otter Australia being held?
Sea Otter Australia is launched in Batemans Bay on the South Coast of NSW, Australia. The Event Hub and Expo – and the heart of all the action – is based right in town at the Hanging Rock Sports Precinct; all races and rides start from here. The Event Hub is a short ride to one of the main network entries to Mogo Trails, which will host the races and Gravel Fondo.
Who should come to Sea Otter
Sea Otter Australia is for everyone who loves bikes—whether you ride, race, work in the industry, or just want to soak up the atmosphere. It’s perfect for mountain bikers, gravel grinders, roadies, e-bike enthusiasts, families, and kids discovering the joy of cycling. Racers can test themselves across a huge range of disciplines, while fans and first-timers can demo new gear, explore the expo, and enjoy a festival vibe with food, music, and activities for all ages. See What’s On!
Industry professionals, tourism operators, and community leaders are also invited to the Sea Otter Summit, a two-day conference ahead of the festival that dives into trail tourism, sustainability, and the future of the cycling economy in Australia. Whether you’re passionate about riding or building the future of cycling, Sea Otter Australia is where you want to be.
When Is the expo on?
The Sea Otter Australia Expo opens on Friday 23 October and runs for 3 days till Sunday 25th October.
Is the summit open to the public?
Entry to the summit is ticketed and is open to the anyone
About Inclusivity
Sea Otter is for everyone. Our vision is to create the most immersive mountain bike and cycling celebration Australia has ever seen, igniting a passion for two-wheeled adventures in everyone.
Our organisers from Rocky Trail Entertainment are dedicated to fostering a vibrant and welcoming community for all who share a passion for cycling. We believe that the thrill of the ride and the spirit of competition should be accessible to everyone.
With a commitment to inclusion, equity, and diversity, we strive to create environments at all our events that celebrate the unique talents, backgrounds, and perspectives of every individual.
We offer non-binary categories at our events, ensuring that participants of all gender identities find their place at our start lines.
We have also been working with the adaptive riding community and our industry partners to customise and adapt races and tracks so that we can provide a suitable experience offer to adaptive riders.
With 40+ cycling events along the East Coast, we recognise our opportunity and responsibility to lead by example. We are continuously listening, learning, and implementing changes to make a lasting and meaningful impact for our riders, volunteers, partners, and the entire endurance cycling community. Our goal is for everyone to feel welcomed, respected, supported, and valued, moving forward to the finish line together.
About Sustainability and Accessibility
Rocky Trail Entertainment respects and supports the pleasures of mountain biking and related self-reliant outdoor activities. As such we advocate that all of us have a big responsibility to protect and preserve the natural landscape for the enjoyment of future generations.
At the core of all our efforts to put together the annual racing calendar is, and will always be, the trails. We work with property managers and organisations, local councils and clubs and our goal is to deliver a versatile selection of terrain, regions and mountain bike trails, including adaptive trails. We include many regional trail networks as this gives more mountain bikers the chance to race on their local trails. It also promotes less frequented trail networks to visiting riders and encourages them to discover new trails.
Rocky Trail Entertainment understands the importance that our product offering is accessible to people of all abilities. The nature of the competitive activities that Rocky Trail Entertainment provides on off-road trails, will be limited for people with a disability. However, we want to be as accommodating for staff and guests of all abilities fosters diversity and acceptance, which resonates through to employee and customer satisfaction.
We have been working with the adaptive riding community and our industry partners to customise and adapt races and tracks so that we can provide a suitable experience offer to adaptive riders.
Full Sustainability and Accessibility Statement is available via https://rockytrailentertainment.com/about/sustainability-accessibility-policy/
How we care about the Environment
Tread Softly, Ride Hard: Our Shared Commitment to the Trails
When we line up at the start gates or walk the expo floor at Hanging Rock and the Mogo Trails this October, we are occupying some of the most spectacular natural terrain in regional New South Wales. As riders, parents, and industry crews, we all share a foundational responsibility to protect the land that serves as our playground. For Sea Otter Australia 2026, sustainability isn’t an afterthought or a corporate checkbox—it is a live operational framework built into every square meter of the festival footprint.
To back this up, all Rocky Trail events including Sea Otter Australia are certified by Ecotourism Australia and are operating with integrated ECO Certification standards across the entire event delivery structure. This means our environmental policy aligns with verified ecological requirements, ensuring our presence leaves no long-term footprint on the native landscape. From trail care protocols to resource conservation, we are setting a clear benchmark for what a major international cycling festival can achieve. By committing to Ecotourism Australia Nature Certification our business joins fellow exemplary operators in terms of sustainability and provision of authentic, high-quality nature-based tourism experiences. The ECO Certification logo means that with Rocky Trail our riders and supporters are guaranteed to be part of a genuine and authentic trail-based nature experience that looks after the environment. The ECO Certification program assures that our certified events are backed by a commitment to sustainable practices and provide high quality nature-based tourism experiences.
Real Action on Waste: Eurobodalla Shire Council
We have teamed up with the Eurobodalla Shire Council Sustainability Team to completely re-engineer our waste management program. Instead of relying on generic public bins, the council team is helping us implement colour-coded, clearly labelled waste sorting stations across the entire festival hub.
They will also be assisting us with comprehensive on-site waste audits to measure exact recycling rates and identify areas for improvement. For our exhibitors and B2B partners, we are actively pushing a strict waste-reduction policy in the trade zones. We are asking all brands to minimise packaging materials before they arrive and to eliminate short-lived promotional giveaways entirely.
Joining the Global Movement: Trash Free Trails
Sea Otter Australia 2026 is officially a Trash Free Trails (TFT) approved event. We are partnering with the local TFT Australia team to foster a strict “Leave It Better” culture across every single race and demo stage. The TFT crew will be active on the ground with their custom ‘bin-bike’ to manage pre- and post-race course sweeps, ensuring no stray litter remains in the bush.
Our shared target with TFT is a roadmap toward a true Zero Trace Race. One of our biggest collective targets this year is eliminating the classic “gel end” – those tiny, jagged silver foil tear-offs from energy gel packets that clog up singletrack and endanger local wildlife. We are asking every competitor to tuck those tear-offs safely inside their sleeves or pockets, or switch to modern leash-style packaging. Learn more at TrashFreeTrails.au
What We Ask of the Sea Otter Community
Whether you are aiming for a podium, racing or riding with mates, exhibiting in the hub, or cheering on the crowds, you play a direct role in this plan. We ask that you bring reusable bottles and cups, utilise the free water refill stations, and strictly sort your rubbish at the designated bays.
Let’s make sure the only things we leave behind on the Mogo Trails are tyre marks and good memories.
Ticketing & Registration FAQ’s
Do I need a ticket for the Expo?
A three day festival pass is included in your registration for any of our official events*
Those not riding will need to purchase either a $10 single day pass or a $25 3-Day Festival pass.
*Terms and conditions apply
Do I need a ticket if I’m not competing?
You will need a festival pass which is $10 (1 day) or $25 for all 3 days if you wish to enter the festival grounds including the expo.
Kids Under 12 are free and can be added to any adult passes or on the day if you have an athlete pass.
This gives you unlimited access to the festival village and expo.
You do not need a pass if you are supporting riders out on course or at one of our satellite event centers such as Mogo Botanic Garden.
Can I Purchase Tickets for multiple people?
Yes you can, just click the “Add additional registrations” at the bottom of the registration page (just above the “Next” button) and it will automatically add another registration field to the form.
How do I purchase passes for my kids?
Children under 12 get in free, just select how many kids you have when you purchase your passes under “How many kids under 12 are with you? (Tickets are free)”
Athletes can get additional kids passes (under 12’s) when collecting their race pack.
The “Add additional registrations” is not working
Make sure when you click the “Add additional registrations” link that you scroll up the page as it will automatically add another registration field below your details.
Still not working then contact us on the chat below.
When does early bird registration end?
Release 1 of tickets is from 16th March – 31 May 2026.
What does release 1, 2 and 3 mean?
These are ticket pricing bands based on the dates you register for events.
I’ve registered for multiple events can I give my expo pass to someone else?
Your event registration includes unlimited access to the festival & expo, it is not however a separate 3 day pass.
Festival passes either single day $10.00 or three day $25.00 (Kids under 12 are free) must be purchased separately for all non riders wishing to enter the festival and expo area.
How Do I register for events?
Jump on our registration page or each individual event and simply hit the “Register” button on your chosen events.
Do I Have to register for each event separately?
Yes you will need to register for each event separately as each event has different entry requirements.
Can I use my Fox Superflow® Series plate at Sea Otter?
No sorry they can’t be used at Sea Otter Australia – you’ll get a new Sea Otter-branded race plate to pin alongside your Rocky Trail collection!
Can I transfer my registration to another Sea Otter event?
Changed your mind, no problem, you can move your registration to another event by sending an email to ride@rockytrailentertainment.com. Please note that any price changes will need to be paid for in full at registration on the day.
Can I transfer my registration to another person or another event?
In case you can’t make it to the event you can transfer it to someone else or use it for a future Rocky Trail Entertainment Pty Ltd event, but you have to let us know before the relevant Sea Otter Australia Event by sending an email to ride@rockytrailentertainment.com.
Can I cancel my registration?
If you wish to cancel your Sea Otter Australia entry simply send us an email. No need for doctor’s certificates or any explanations.
Up to 1 week prior to the event you will receive 80% of your entry back.
With less than a week to go we are not able to do refunds anymore but you can either transfer the entry to someone else or get it credited towards another Rocky Trail Entertainment event within the next 12 months.
Can I bring my dog?
Venue regulations at the Event Hub Hanging Rock Recreational Sports Precinct stipulate that dogs are not allowed on any sports ground; therefore, dogs are not permitted in the Event Hub, unless they are a support dog.
Dogs are allowed in the State Forest and on Mogo Trails; however, we ask that they are on a leash and supervised at all times as races are ongoing and we’d like to avoid racers being impacted.
We are not able to give any refunds or credits after the Sea Otter Australia race or event you registered for has commenced.
Volunteering FAQ’s
Jump on our volunteers page here to learn more
For all volunteer enquiries please send us an email here:
volunteer@seaotter.au
Yes we would love to partner with your organisation, see our groups volunteering page here
Yes there is heaps of options, see our individual volunteering page here
We partner with clubs and local organisations offering a negotiable donation in return for their support. See our groups volunteering page here
All volunteers receive a 3 day event pass valued at $25 plus a t-shirt and snack pack.
Individuals not part of a group also receive a discount code for future Rocky Trail Entertainment events in 2026/27.
Athlete FAQ’s
Do I need to be a member of any cycling body to compete?
No you don’t need to be a member of any cycling group or body to compete, this includes school groups participating in schools based events.
Do I need insurance?
We recommend that you are generally self-sufficient when it comes to sports activity insurance; however, as part of your race entry, you will receive additional event coverage from Flip Insurance. Junior racers competing in the Rocky Trail Academy-endorsed Sea Otter Australia Schools Championships are covered for that specific event by AusCycling.
Eligible events at Sea Otter Australia for Flip Insurance coverage are: Thule Marathon, Fox Superflow®, Smith Optics Enduro, Maxxis Effervelo Gravel Fondo, Bosch eOtter Cross, Muc-Off Otter Cross and the invitational Freestyle Otterjam.
What Does Flip Insurance include?
We’ve partnered with Flip Insurance to automatically cover all participants for eligible accidental injuries that happen at applicable events.
Learn more at flipinsurance.com.au/covered-group-active
Make sure you’re prepared – download the Flip Insurance app to register your cover. You can find your Event Code when registering or in your pre-arrival email.
Eligible events at Sea Otter Australia for Flip Insurance coverage are: Thule Marathon, Fox Superflow®, Smith Optics Enduro, Maxxis Effervelo Gravel Fondo, Bosch eOtter Cross, Muc-Off Otter Cross and the invitational Freestyle Otterjam.
Does my Flip Insurance cover me when I’m not participating in an event?
Your Bonus Flip Insurance does NOT cover you outside your chosen event/s.
We recommend that all riders are generally self-sufficient when it comes to sports activity insurance. You can purchase your own cover, starting from $7 a day at flipinsurance.com.au
Information on prize money
The following events at Sea Otter Australia 2026 will award prize money based on their specific competitive nature for male and female Elite Categories only; the split is $300 (1st), $200 (2nd), $100 (3rd).
– Thule Marathon
– Muc-Off Ottercross
– Smith Enduro
– eOtterX – Bosch ePowered
– Shimano XC Crit
– Otter Jam Freestyle
The above FAQ’s are constantly reviewed and may change in the lead up to the event.
Fox Superflow FAQ’s
How many runs can I do?
You can do up to 5 runs per track so a total of 20 runs.
You must do a minimum of 1 run per track to be in the placings.
Are ticket limited?
Yes in Release 1 there is only 500 tickets
Do I get Superflow® Series points?
This is an independent round of Fox Superflow® and not part of the NSW or Australia Series so points will not be awarded.
Does entry include two days of racing?
Entry is for one day of racing, its up to you which day you choose though.
Do I need a full face helmet?
A full face helmet is not obligatory at Superflow® events, however, it is recommend along with Knee and Elbow pads.
What happens if a have a mechanical and cant finish my run?
If you don’t finish your run, you can exit the trail and restart by returning up the liaison to the start gate (not up the actual race track please). Your time will then restart again.
What’s the difference between Fox Superflow® and The Smith Optics Enduro?
Fox Superflow is a one day event, aimed at all ages and abilities and there is no timed liaisons or dedicated start order. If you are after a fun, social event where you set your own limits on green & blue trails then Fox Superflow is for you.
The Smith Optics Enduro is a 2 day, 10 stage enduro, similar to the original Enduro World Series format. The trails will focus on black and double black technical trails and riders must complete each track (5 per day) in a set order before riding back to the venue. If you are an intermediate to experienced rider with a good level of fitness then this should definitely top of your bucket list!
Need help choosing? Click here for more information…
Smith Optics ENDURO FAQ’s
When and where do I pick up my rider pack?
We ask that riders pick up their race pack at least 24 hours in advance from the Sea Otter HQ building next to the main gate.
Pre-Registration will be open at Hanging Rock Event Center on Wednesday from 12:00pm – 5:00PM and Thursday-Sunday from 7:00 AM at the Sea Otter HQ building next to the main gate.
What’s the min. age to enter the Smith Enduro?
The min. age is 15 years. For the 2026 Festival that means riders need to be born before 31/12/2011.
Where and what time is the start of the Smith Optics Enduro?
The Smith Optics Enduro starts and finishes from the main event center at hanging rock on both days.
Riders will be allocated a specific start time (from 8:00 AM) for each day from the event hub, and for each stage of the day
How many runs can I do?
There will be 10 stages across 2 days and you must complete your single run on each track to qualify for a podium placing.
Does entry include two days of racing?
Entry for both days is included
Do I need to carry my own food, water & spares?
There will be water stations on course at strategic locations, however, all riders must carry their own water bottle or hydration pack and snacks sufficient for a 30km each day.
We recommend carrying basic spares such as Spare inner tube, Co2 canister, chain link, multi tool (with chain breaker), derailleur hanger (optional)
Do I need a full face helmet? – Protection Policy
Equipment and Safety (Mandatory):
Helmet: A full-face helmet (approved by Australian Standards or an international equivalent) must be worn at all times while riding a bicycle.
Full-Face Helmet (fixed or detachable chin piece) is mandatory for ALL Special/Timed Stages.
Other Protective Gear:
Knee Pads must be worn on all Special Stages (knees must be covered).
Gloves are recommended for all riders, and mandatory for U17 and younger categories.
Elbow Pads are mandatory for U17 and younger categories.
What happens if I don’t finish a race run or have to stop?
You can restart your race run at any point before the finish line if you suffer a mechanical or you have an issue that would effect your race time.
Please exit the trail safely and return up the designated liason. DO NOT walk up a trail even unless directed to by an event official.
Does my ebike need to be Australian Standard?
All bikes must by law meet Australian Standard, no exceptions.
Are all ebikes checked?
All bikes will be checked by our race officials prior to the event. Any bikes deemed as not meeting the required standards will be excluded from racing.
What happens if a have a mechanical and can’t finish my run?
It is up to you to manage mechanicals on track and all riders must complete all 10 tracks to qualify for a podium placing.
Are the tracks marked?
All the tracks are clearly marked with teal coloured signs and bunting.
Where is the finish?
All finishes are clearly marked with a checker flag and an teal “Finish” sign
Are there marshalls on course?
Yes we have multiple marshal stations on the route with a medic station at the event center.
What do I do if there is an accident on course?
Please contact us via the “Emergency Number” on your race plate and we will talk you through what you need to do.
Do not move injured riders unless directed to by us or a medical professional
Idealy position another rider up the trail to warn riders of accident ahead.
What do I do if I cant continue?
If you are unable to continue for any reason please notify a Marshal of your withdrawal and they will let you know the options available at your location.
If your require medical assistance please contact us via the number on your numberplate or talk to your nearest marshal.
Where can we spectate?
Spectator zones will be available on both Saturday & Sunday.
No spectators are permitted to enter any “Live Tracks” at anytime either on foot or by bike.
Please follow the directions of event staff at all times.
Where are the presentations?
The presentations will be held on Sunday at the main Hanging Rock Event Center
Can we practice the course?
The trails will be marked in the lead up to the event.
Please see the trail map below for details of the trails used.
Please note that access to some of the trails is limited from 8:00 AM – 2:00 PM Thursday & Friday due to our Schools and Marathon events.
Please be aware that there maybe event staff on trails at all times prior and during the event.
Do I Need To Be Part Of A Cycling Association Or Club To Race?
No you don’t.
Can I tow my child or friend’s up the liaisons?
Towing is not permitted at any of our events.
Do I need a festival pass to support a rider?
You only need to purchase a Festival & Expo pass if you are entering the festival venue at Hanging Rock on or after 24th October.
With over 170 brands and over 80 Exhibitors its definitely worth it!
The event will also be based at the Mogo Trails Botanic Garden Trailhead.
Will There Be A First Aid Officer?
Yes, we will provide first aid officers, who will be on-site at the race or event. They will be located in a clearly marked tent or area.
How Do I Keep Track Of My Time/Laps and Results?
All race times are LIVE on the website’s Results page and you can scan QR codes in the event center.
What do I do if I see another rider cheat?
If you see another rider cheat please let one of our race officials know immediately.
Any form of cheating will result in the removal of times deemed applicable.
What is classified as cheating?
All our trails are clearly marked with both signage and trail bunting. Leaving the trail at any point will be deemed as cheating. This includes taking lines that were previously bunted closed but have “opened up” due to damaged course marking.
Riders who feel they have been unfairly penalised can talk to the race director prior to the close of the event.
Whats the difference between Fox Superflow® and The Smith Optics Enduro?
The Smith Optics Enduro is a 2 day, 10 stage enduro, modeled on the original Enduro World Series format. The trails will focus on black and double black technical trails and riders must complete each track (5 per day) in a set order before riding back to the venue. If you are an experienced rider with a good level of fitness then this should definitely top of your bucket list!
Fox Superflow® is aimed at all ages and abilities and there is no timed liasons or dedicated start order. If you are after a fun, social event where you set your own limits on green & blue trails then Fox Superflow® is for you.
Need help choosing? Click here for more information…
Does entry include two days of racing?
Entry is for one day of racing, its up to you which day you choose though.
Sea Otter Australia Schools Championships FAQ’s
When and where do I pick up my rider pack?
Pre-Registration will be open at Hanging Rock Event Center on Wednesday from 12:00pm – 5:00PM at the Sea Otter HQ building next to the main gate.
Registration on the day is from 7:30 AM at the Botanic Garden Event Center
We recommend picking up you rider pack at least 24 hours in advance (if possible) so that you avoid any delays on the day.
Where and what time is the start of the Schools Champs?
Riders must meet at the Botanic Garden Event Center for an obligatory 8:45 am rider briefing. Once the rider briefing is complete riders can choose which trail they want to start on.
Racing starts from 9:00 AM and your last race run is 1:30 PM
Are the tracks marked?
All the tracks are clearly marked with Orange signs and trail marking tape.
Where is the finish?
All finishes are clearly marked with a checker flag and an orange “Finish” sign
Is there water out on course?
Yes there will be a water station at the event center.
We highley recommend that all riders carry a water bottle at all times especially if the weather is hot.
What happens if I have a mechanical issue out on course?
All riders must carry their own spares out on course.
Recommended list includes – spare inner tube, pump or Co2 inflator, chain link and multitool
Are there marshalls on course?
Yes we have multiple marshal stations on the route with a medic station at the event center.
What do I do if there is an accident on course?
Please contact us via the “Emergency Number” on your race plate and we will talk you through what you need to do.
Do not move injured riders unless directed to by us or a medical professional
Idealy position another rider up the trail to warn riders of accident ahead.
What do I do if I cant continue?
If you are unable to continue for any reason please notify a Marshal of your withdrawal and they will let you know the options available at your location.
If your require medical assistance please contact us via the number on your numberplate or talk to your nearest marshal.
Where can we spectate?
Spectators can ride up the liasons to the Botanic Garden Midline where they can view riders. Those on foot can walk up the “Powerline” firetrail halfway along Deep Creek Road and follow the marshals directions.
No spectators are permitted to enter any “Live Tracks” at anytime either on foot or by bike.
Please follow the directions of event staff at all times.
Where are the presentations?
The presentations will be at the Botanic Garden event center.
Can we practice the course?
The trails will be marked in the lead up to the event.
Please see the trail map below for details of the trails used.
Please be aware that there maybe event staff on trails at all times prior to the event.
Can riders sign up independently from a school?
Riders may sign up individually and represent their school under parent supervision.
Home school and Distance Education students are welcome to register and nominate school name as Home School/Distance Ed.
If a school wishes to endorse their students attend or attend with a school group, get in touch with the events team for bulk sign-up options and more details.
Email jo@seaotter.au
Do I Need To Be Part Of A Cycling Association Or Club To Race?
No you don’t.
I want to ride with my child is that possible?
You can ride any of the liasons with your child however there is a strict “No Towing” policy.
Riders without a “Marshall Plate” will NOT be allowed to enter a live race track
What About Insurance?
This is an Auscycling sanctioned event with all registered riders and volunteers covered under Public Liability/Personal Accident.
Do I need a festival pass to support my child?
No you don’t, this event is held prior to the festival & expo opening.
The event will also be based at the Mogo Trails Botanic Garden Trailhead.
You only need to purchase a Festival & Expo pass if you are entering the festival venue at Hanging Rock on or after 24th October (day after this event).
Will There Be A First Aid Officer?
Yes, we will provide first aid officers, who will be on-site at the race or event. They will be located in a clearly marked tent or area.
Will There Be A Bike Shop To Assist With Bike Repair?
Yes, we always try to get a dedicated supporting bike shop on-site for the entire day of racing. In the rare cases where we don’t have a bike shop on site we will arrange that there are plenty of supplies and spare parts for sale through our sponsors/supporters.
How Do I Keep Track Of My Time/Laps and Results?
All race times are LIVE on the website’s Results page and you can scan QR codes in the event center.
Can we register students in bulk?
If a school wishes to register their students to attend as a school group, please get in touch with the events team for bulk sign-up options.
What do I do if I see another rider cheat?
If you see another rider cheat please let one of our race officials know immediately.
Any form of cheating will result in the removal of times deemed applicable.
What is classified as cheating?
All our trails are clearly marked with both signage and trail bunting. Leaving the trail at any point will be deemed as cheating. This includes taking lines that were perviously bunted closed but have “opened up” due to damaged course marking.
Riders who feel they have been unfairly penalised can talk to the race director prior to the close of the event.
Got more questions, hit us up on the chat below or send us an email